.png)
Any member of the public may contact the Commission to make a complaint about a licensee. Complaints may be submitted using any of the available channels, including by post or hand delivery, email, telephone, webform, social media (direct messaging), or by visiting the Commission’s office in person.
All complaints are documented and reviewed. Where a complaint warrants an investigation, the relevant information and facts are gathered and submitted to the Commission’s Monitoring and Compliance Committee for review.
The Committee examines the complaint and the supporting information to determine whether a licensee has breached the terms of its licence or any applicable law. The Committee then advises the Board of Commissioners(Board) of its determination and makes a recommendation, including any corrective or remedial action that the licensee must take. The Board considers the matter and makes a ruling on the complaint, taking into account the information before it.
Once the Board makes its ruling, this is communicated to the licensee and, where possible, the complainant.
Timeframe for lodging Complaints
- Complaints about Broadcast Licensees (TV and Radio) must be lodged within 21 days of the broadcast.
Complaints about STV Operators (Cable Operators): The Commission recommends that all complaints about STV (Cable) services first be made to the Service Provider. If the response from the Service Provider is unsatisfactory, the matter should then be referred to the Commission.
Complaints Form
If you have a complaint about a licensee, please complete and submit the form below.